# Support

Get help with Senso, the MCP server, the CLI and the API.

Questions about your account, billing or the product? Email [support@senso.ai](mailto:support@senso.ai) and our team will get back to you.

## Contact us

| For | Email |
|-----|-------|
| Account, billing and product questions | [support@senso.ai](mailto:support@senso.ai) |
| A security vulnerability | [security@senso.ai](mailto:security@senso.ai) |

## What to include

- **Your organization's name** and the email you sign in to Senso with.
- **What you did,** what you expected, and what happened instead. Copy any error message word for word.
- **For the MCP server,** the AI app you connected, such as Claude, ChatGPT or Claude Code, the tool that failed, and roughly when.
- **For the API or the CLI,** the request or command you ran. Leave your API key out.

## Find an answer yourself

| Resource | What it covers |
|----------|----------------|
| [MCP Server](https://docs.senso.ai/docs/mcp-server#troubleshooting) | Connecting an AI app, permissions, and fixes for common problems |
| [Errors](https://docs.senso.ai/docs/errors) | What each API error means and what to do about it |
| [Limits](https://docs.senso.ai/docs/limits) | Rate limits, paging, and the files you can upload |
| [API Reference](https://docs.senso.ai/api-reference) | Every operation, with its requests and responses |
| [FAQs](https://www.senso.ai/faqs) | Quick answers to common questions about Senso |
| [Guides](https://www.senso.ai/guides) | Step-by-step walkthroughs |